Gerarui Enterprises Ltd — Privacy Policy

Thank you for choosing to interact with Gerarui Enterprises Ltd (“Gerarui,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or interact with our website at https://gerarui.chatkart.app (“the Site”). Our commitment is to handle your information responsibly and transparently in line with the Kenya Data Protection Act (DPA) 2019 and other applicable regulations.

1. Information We Collect

We collect personal information to provide our services, process orders, support customer needs, and improve our website. The information we collect falls into two categories: information you provide directly and information collected automatically as you use the Site.

a. Personal Information You Provide

When you sign up, place an order, submit a form, or contact us, you may provide information such as your name, email address, phone number, delivery address, and payment details. We do not store raw mobile-money or card information; all payments are processed through secure third-party gateways. Only payment confirmations and transaction identifiers are retained for accounting and support purposes.

b. Automatically Collected Information

When you browse the Site, we automatically collect technical information to maintain performance and security. This may include your IP address, browser version, device type, pages viewed, time spent on pages, referring URLs, and general usage patterns. We use this data to troubleshoot problems, defend against misuse, and enhance the content and usability of the Site.

c. Cookies and Similar Technologies

We use cookies and local storage to keep your cart active, remember your preferences, and analyze traffic. These small data files help us improve your browsing experience. You may disable cookies via your browser, but doing so may affect certain features such as checkout, saved sessions, or personalized recommendations.

2. How We Use Your Information

We use the information we collect to operate our business and offer a reliable service. This includes processing orders, coordinating deliveries, providing customer support, improving the Site, sending notifications related to purchases, and maintaining security. With your explicit permission, we may also send promotional communications, which you may opt out of at any time.

3. How We Share Your Information

We do not sell or trade your personal data. We only share information when necessary for operational purposes, legal compliance, or safety. Information may be shared with the following categories of partners:

• Payment processors: For secure handling of mobile-money and card payments.
• Delivery and logistics partners: To fulfill and deliver customer orders efficiently.
• Service providers: Including hosting providers, analytics tools, and communication platforms that support the Site’s functionality.

4. Marketing & Communication

With your consent, we may send you marketing messages via email, SMS, or WhatsApp. These communications may include product updates, offers, and important notices. You may opt out at any time using the provided unsubscribe options or by contacting us directly. Even after opting out, we may still send important transactional or service-related messages.

5. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this policy. This includes maintaining records for legal, tax, or regulatory obligations. Once information is no longer required, we take reasonable steps to permanently delete or anonymize it.

6. Data Security

Your privacy and data security are important to us. We implement technical and organizational safeguards such as encryption, secure hosting environments, access controls, and regular monitoring. While we work hard to protect your information, no internet-based system is fully immune to risks. You acknowledge that the transmission of data online carries inherent risks.

7. Your Rights Under the Kenya DPA 2019

You have rights regarding how your personal information is collected and used. These include the right to access your data, request corrections, request deletion, object to certain processing activities, and withdraw marketing consent. To exercise these rights, please contact us using the details found below. We will verify and respond to your request in accordance with applicable law.

8. Children’s Privacy

Our services are intended for adults and individuals aged 18 and above. We do not knowingly collect or store personal information from children. If we discover that a minor’s information has been collected unintentionally, we will take immediate steps to remove it.

9. Links to External Websites

The Site may contain links to third-party websites or services. These platforms operate independently and have their own privacy practices. We encourage you to review their policies before interacting with them. Gerarui Enterprises Ltd is not responsible for the content or practices of external sites.

10. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how your information is used and protected.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data-handling practices, please reach out to us. We are committed to responding promptly and respectfully.